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Through Communication

 
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PostPosted: Mon 17:30, 19 Aug 2013    Post subject: Through Communication

Through Communication,[link widoczny dla zalogowanych]
Most of our waking hours are spent sharing thoughts,[link widoczny dla zalogowanych], message or information with others. When we communicate, we are experiencing one of the most critical aspects of our lives.
With increased domestic diversity and globalization of the marketplace,[link widoczny dla zalogowanych], we are experiencing a growing need to communicate more effectively at work and in our communities,[link widoczny dla zalogowanych], as we try to better understand people representing cultures much different from our own.
To understand the basics of communication, we need to recognize that communication or how we share with others our thoughts and feelings, and culture are tightly interwoven. Culture - think of it as how we go about doing things, the rules we follow - is perhaps a less familiar word, but it is a way of life that is formed by and transmitted through communication.
Culture can also be defined as the rules for living and functioning in a particular group or society. Did you know what to order? Did you try reading the menu? If the menu was in another language,[link widoczny dla zalogowanych], how did you understand what you were ordering?
Did you bring a pocket foreign language dictionary to use,[link widoczny dla zalogowanych]? Or did you watch what other people were ordering and order the same if it looked good,[link widoczny dla zalogowanych]? Did you try to signal the attention of a waiter and ask for help?
Did you make an educated guess and point at something on the menu? When your meal was over,[link widoczny dla zalogowanych], were you satisfied with the results?
The point is this. Culture and communication are dependent on each other. Culture is formed and transmitted through communication and how people communicate is determined by culture.
Say that you visited a French restaurant and put your hand in the air, and quietly said "Gar You would have been using impolite communication,[link widoczny dla zalogowanych], contrary to what some of us have heard. In a French restaurant after you sit down, it is considered rude to use the word Gar which means "boy" or "waiter." Instead,[link widoczny dla zalogowanych], saying s'il vous pla or "please" will probably get you more responsive service. The more appropriate and respectful your communication is to the culture,[link widoczny dla zalogowanych], the better the experience you will typically have.
For many,[link widoczny dla zalogowanych], the word culture is a new vocabulary word. is a large country and many do not have the opportunity of getting acquainted with people of other cultures. But as we become more diverse and global,[link widoczny dla zalogowanych], this reality is quickly changing.
We learn how to function and maneuver in our own culture from our day of birth, as we model others and learn the rules of deportment; we keep learning about operating in our culture throughout our lives. Because our own culture is so familiar and so ever present, we sometimes say these rules and behavioral expectations are instilled or embedded,[link widoczny dla zalogowanych], allowing us to react to social situations without having to think. Sometimes we think all cultures are alike,[link widoczny dla zalogowanych], that we if understand our own, we can easily operate in others,[link widoczny dla zalogowanych], drawing upon our instincts.
But what about entering a culture where the rules and means of communication are very different from our own? How do we grasp how things are done when visiting a different country,[link widoczny dla zalogowanych]? Or when spending time with an unfamiliar ethnic or social group? Or when changing jobs and moving into a new corporate culture,[link widoczny dla zalogowanych]?
"Gary" went to work in a very formal corporate culture. He didn't last very long, because he wore loafers to work with tassels. After he was fired, a co-worker explained to him that the shoes were inappropriate for this company's culture and caused his problem. What did he learn? Several things,[link widoczny dla zalogowanych], he later told me - including that he would always be more careful of where he accepted employment, that he would first consider the culture.
Another culture story: my husband and I spent a week as guests in an Italian home. Our host carefully explained the rules of going to market. The first and most important rule is not to touch what you're buying until you've paid for it. This may seem illogical because it is hard to tell if that a tomato is good if you don't pick it up, but in Italian markets, unless you've been given special permission by the vendor, you'll tell them what you want and how much of it you want and they'll get it for you. In such settings, problems can arise,[link widoczny dla zalogowanych], especially when it comes to communication of lack thereof. Had we not been told and/or observed these rules,[link widoczny dla zalogowanych], we would not have been welcome and probably people would have talked about those impolite Americans, long after we returned home.
Culture and communication are tightly woven, both experiences show. People learn the culturally appropriate and expected way of doing things, or rules, through communication. We should expect that communication styles vary,[link widoczny dla zalogowanych], if people's behaviors vary from culture to culture. These differences go way beyond obvious difference of language and vary in both verbal and nonverbal communication.
How people use communication - when to use communication and why - are products of each culture,[link widoczny dla zalogowanych], for instance. What works in one culture may or may not work in another culture. In cross-cultural exchange, the accepted,[link widoczny dla zalogowanych], normal communication practices of one person can wind up being offensive to another.
A Russian exchange student,[link widoczny dla zalogowanych], living with us during his junior year of high school,[link widoczny dla zalogowanych], asked for us to help him correctly celebrate a friend's birthday. The friend, also an exchange student from Russia, was missing his home and family. "Max" knew that Americans did not typically celebrate birthdays the way in which his friend was accustomed,[link widoczny dla zalogowanych], spending all day and evening together,[link widoczny dla zalogowanych], with lots of homemade food,[link widoczny dla zalogowanych], extended family members,[link widoczny dla zalogowanych], storytelling,[link widoczny dla zalogowanych], homemade gifts and other such gestures.
We had a wonderful time,[link widoczny dla zalogowanych], helping this exchange student feel some of the culture he was missing. And we had the opportunity to learn something unique and wonderful about his culture,[link widoczny dla zalogowanych], too. As we diversity and globalize,[link widoczny dla zalogowanych], these unique opportunities will only increase and benefit us,[link widoczny dla zalogowanych],if we allow them to. May we enjoy them to their fullest.
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